Terms and Conditions
Purchasing Products from our Website
Privacy Policy - we are committed to protecting your privacy and adopt a strict principle of protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) to send products to you by mail order. We do not share or sell any information about you, or your buying habits with anyone.
Ordering and Payment - payment is by PayPal, direct bank transfer or personal cheque. If you wish to pay by credit card over the phone or by some other means, please place your order over the web and choose the option that allows you to contact us with card details.
Deliveries - we endeavour to dispatch orders within two days of the date they are received, but we can't be super-efficient all the time. Therefore, unless otherwise notified, we guarantee to dispatch all orders within five working days of receiving your order. If an order is urgent, please let us know. Your parcels are delivered via Royal Mail or courier - you get to choose which service you require, but Royal Mail is the default option.
Postage and Packaging - postage and packaging costs are calculated automatically according to the weight of the product in its packaging and are shown as a separate trolley item. Where possible we have passed the postage and packing on at cost plus a little for the packaging items. You will always know exactly what your order will cost before you confirm payment.
Overseas customers will be given a shipping estimate. Final shipping costs will be calculated and any additional payment will need to be settled before the parcel is shipped. Plush Folly will not be held responsible for any customs or import costs incurred, these are to be paid by the customer. Please note that whilst we will supply a customs letter, the customer is totally responsible for ensuring that the products ordered are acceptable and legal for import to their country location.
Guarantee - we're sure you understand that due to the nature of the products sold, we are unable to offer any refund once your purchase is opened. We wrap and package all our products for postage extremely carefully. Our products are wrapped in sealed bags, bubble wrap, tissue (or similar) and placed in either postage bags or boxes with tissue or packing chips for protection, depending on the volume of goods. Unfortunately, we cannot be held responsible for damage that occurs in transit. No money can be refunded for damaged goods - if a replacement is not acceptable, we will issue a credit note.
Cancellations - in line with the Distance Selling Regulations 2000, if a customer cancels their order (within the 7 day period allowance) a refund will be provided within 30 days of cancellation provided the order has not already been dispatched. The consumer will be held liable for the cost of returns if the order has already been processed and moneys received.
Replacements - if something is out of stock and we feel that we have a similar or better product to substitute, we reserve the right to do so.
Purchasing Training Courses
Payment - Payment for courses and workshops must be received in full at least 10 working days prior to the course date. Working days are Monday through Friday inclusive.
Cheques must be made payable to 'Plush Folly' and sent to our office address. Payment by credit card can be made by booking online or by phoning us on 07851 429 957
No training booking is considered as confirmed until payment has been received. Full joining instructions will be sent to clients prior to the course start date.
Reservations - Provisional telephone or email bookings can only be held for up to 5 working days pending payment. If not payment is received within 5 working days, the provisional space may be taken by another client. If a booking is made at short notice (less than 10 working days before the course) then payment must be received immediately.
Cancellation - Cancellation may be given verbally or in writing and the client will be liable for the following costs:-
Less than two working days - the client shall remain liable for the whole cost of the training course
Between two and five working days - the client shall remain liable for 50% of the cost of the training course
Over six working days - a refund, minus a 10% handling fee will be given
Late Arrivals - Good time keeping is essential. Courses start at the scheduled time and we regret that late arrivals may miss the beginning of the course. At our discretion we may extend the course by up to 30 minutes.
Health & Safety - Making cosmetics and related products involves the use of potentially hazardous chemicals, harmless oils and natural compounds. Chemical reactions take place during the manufacturing process that render the final products perfectly safe. Whilst these products are not harmful if handled and used correctly, Sodium and Potassium Hydroxide (used in the soap making workshops) are corrosive alkali and adequate precautions must be taken because of the possibility of physical harm if misused.
Plush Folly workshop involve working with the product types indicated above and whilst Plush Folly educate clients on best practice, correct handling procedures and provide safety and precautionary advice, the client assumes all personal risk and liability for their own welfare.
Dress Code - Plush Folly will provide protective aprons and any necessary hand, eye and mouth protection. Clients should wear comfortable clothing and bring a long sleeved top. Clients must be aware that they may be handling oils, cosmetic colours and other ingredients that may stain clothing. Clients with long hair should bring something to tie their hair back with. As clients will be 'cooking' their products, it is likely that much of the day will be spent standing up and therefore comfortable footwear is a must.
Food - Plush Folly will provide you with tea, coffee and water. There are cafes and pubs less than two minute's walk away and if attending a full day's course, clients will be given a break for lunch and time for coffee / tea during the day.
Disclaimer - Plush Folly cannot be held responsible for any circumstances beyond our control, which affect the course date(s), content(s) or timing(s) including cancellation or re-scheduling. If a course has to be cancelled, amended or re-scheduled for any reason Plush Folly will make every reasonable effort to make alternative arrangements. Plush Folly does not accept responsibility for any accidents or misuse of training carried our by any clients whilst on a course or used once they are in any home/office/work/public place/area or arena. Clients carry out their training with our organisation at their own risk. Plush Folly’s policy us one of continuous development and we reserve the right to make changes without notice.
By booking a Plush Folly workshop, the client agrees to take full personal responsibility for any accident/injury that may be sustained whilst attending the workshop, waiving any liability whatsoever from Plush Folly Ltd and/or its directors and indemnifying Plush Folly Ltd and/or any of its staff fully against any and all losses that may result from any legal action that may follow any accident or injury sustained whilst attending a Plush Folly workshop. Acceptance of the training by the client indicates acceptance of the above terms and conditions.
Cosmetics workshops, handmade cosmetic products, cosmetics classes, make natural cosmetics
...How do you tell when you are out of invisible ink?...Anon
